FREQUENTLY ASKED QUESTIONS
Information about orders, records and the Inverted Audio Record Store.
ORDERS & SHIPPIING
We ship to the UK, Europe and Worldwide.
Shipping costs are calculated at checkout based on your location, quantity of items and weight of parcel.
UK SHIPPING
UK orders are shipped using Royal Mail Tracked 24.
- Delivery: 1–3 working days after dispatch
- Tracking link provided
- Compensation up to £50
Orders are dispatched Thursday to Saturday. Orders placed Sunday–Tuesday are typically shipped on Thursday.
Free UK shipping is available on orders over £75.
Orders must be shipped as a single package. All items must be in stock.
EU SHIPPING
Orders are shipped using Royal Mail International Tracked.
- Delivered via your local postal service
- Tracking link provided
Orders shipped to the EU may be subject to import VAT, customs duties and handling fees.
These charges are set by your local authorities and are the responsibility of the customer.
WORLDWIDE SHIPPING
International orders are shipped using Royal Mail International Tracked.
- Tracking link provided
- Maximum parcel weight: 2kg
Delivery times vary depending on destination and customs processing.
All records are carefully packed using sturdy mailers and protective materials.
We take care to ensure records arrive safely and in the condition described.
UK: 1–3 working days
Western Europe: 3–10 working days
Eastern Europe: 5–10 working days
Rest of world: 5–20 working days
Delivery times may vary due to customs processing.
Orders shipped outside the UK may be subject to import taxes, customs duties and handling fees.
These charges are not included in our prices or shipping costs and must be paid by the customer to release the package.
Orders are usually dispatched within 1–2 working days.
Shipping days are Thursday to Saturday.
Yes - tracking details are provided once your order has been dispatched.
If your order hasn’t arrived, first check your tracking information and contact your local delivery depot.
Orders are considered missing after:
- UK: 25 working days
- International: 60 working days
- France, South America, Africa: 90 working days
If your order is confirmed lost, we can issue a replacement where stock is available.
RETURNED PACKAGES
If a package is returned to us, we will contact you to arrange re-delivery. Additional shipping charges may apply.
Pre-Orders are items that are not yet in stock.
We ship pre-orders once they arrive at the record store.
We aim to dispatch pre-orders on or around the release date.
If stock has not arrived with us by the release date, there may be a delay.
Delays can occur if records are not delivered to us on time by distributors or labels.
We ship pre-orders as soon as they arrive.
If a release is still listed as a Pre-Order on the website, it has not yet arrived.
Once it moves to the New Records section, it is in stock and ready to ship.
RETURNS & REFUNDS
Yes - unopened records and unworn items can be returned within 14 days of delivery.
To be eligible for a return:
- Records must be unopened and unplayed
- Clothing must be unworn, unused and with tags
- Items must be in their original packaging
- Proof of purchase is required
Email us with your order details and we’ll guide you through the process.
store@inverted-audio.com
Inverted Audio Ltd
54 Merritt Road
London SE4 1DX
United Kingdom
Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.
Check your order when it arrives.
If something is damaged, faulty or incorrect, contact us as soon as possible with details (photos where possible), and we’ll resolve it quickly.
Once your return is received and inspected, we’ll confirm whether it’s approved.
If approved:
- Refunds are issued to your original payment method
- Processing time: up to 10 working days
Your bank may take additional time
If your refund hasn’t arrived after 15 working days, contact us.
THE STORE
Inverted Audio Record Store is located inside Holdrons Arcade, 135A Rye Lane, Peckham, South London. A small, specialist record store focused on underground electronic music.
Thu – Sat: 12:00–18:00
Sun: 12:00–16:00
Inverted Audio is built around deep knowledge and curation.
We focus on underground electronic music and select every record based on quality, context and relevance - not hype.
Alongside the record store, Inverted Audio operates as an independent electronic music magazine, publishing interviews, mixes and features with artists, labels and scenes worldwide.
This connection between editorial and retail allows us to present records within a broader cultural context.
Yes - we regularly host in-store sessions, record release parties, club nights, record fairs and events connected to the Inverted Audio community. Email us to enquire.
Yes - we offer one-to-one vinyl DJ lessons in-store. Lessons are suitable for beginners and those looking to refine their technique.
You’ll learn the fundamentals of vinyl mixing, including beat matching and mixing techniques. All lessons take place at Inverted Audio Record Store in Peckham.
Yes - gift vouchers are available for use both online and in-store.
Redeemable on records, clothing and cassettes.
RECORDS & COLLECTIONS
Yes - we're always looking to buy quality electronic, techno, house, and underground vinyl from specialist collectors like you.
Whether you're downsizing, upgrading, or simply need the space, we make selling your collection fast and straightforward.
We specialise in underground electronic music, including ambient, techno, house, experimental and leftfield sounds.
All vinyl records, cassettes and CDs are hand-picked by the Inverted Audio team.
We stock both new records and used records. Each product page clearly states the condition.
All used records are graded conservatively using the Goldmine Standard. We focus on records that are in "Near Mint" or "Very Good+" condition.
Some titles are restocked, but many releases are strictly limited pressings.
We recommend ordering early to avoid missing out.
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